Refund policy

Last updated: July 20, 2026

Order Cancellations
You may cancel your order within 1 hour of placing it directly from your order status page or customer account. After 1 hour, your order enters our automated production system and can no longer be canceled or modified.

30-Day Policy for Defective Items

We have a 30-day return policy for most of our products (such as T-shirts, Hoodies, and Sweatshirts), which means you have 30 days after receiving your item to request a replacement or refund if there is a defect or issue with your order.

To start a return or report an issue, please contact us at hambrostudio@gmail.com. Returns must be authorized by our team before sending any item back. Items sent back to us without prior authorization will not be accepted.

Damages and Issues (Defective, Damaged, or Incorrect Orders)
Since each item at Hambrostudio is custom printed upon order, we ask that you inspect your order as soon as it arrives. Please contact us immediately if the item is defective, damaged, or if you receive the wrong item, size, or design due to our error. 

Important Policy for Fragile Items (Mugs):
For fragile items such as Mugs, if your item arrives broken or cracked during transit, you must contact us within 7 days of delivery with clear photos of the damaged product and packaging. 

In all valid cases of damage or errors on our part, we will immediately arrange a free replacement or issue a full refund at no extra cost to you.

Size and Color Exchanges
Because all of our products are custom-made to order, we cannot accept returns or exchanges if you order the wrong size, color, or simply change your mind. Please make sure to consult our size charts carefully on the product page before placing your order.

Exceptions / Non-Returnable Items 
Certain types of items cannot be returned, such as custom personalized items, sale items, or gift cards.

Refunds 
We will notify you once we’ve reviewed the photos or details of the issue. If approved, you’ll be automatically refunded on your original payment method (such as Credit Card or PayPal) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. 

If more than 15 business days have passed since we approved your refund, please contact us at hambrostudio@gmail.com.